Privacy Policy
Your privacy matters to us. This policy explains how joravinteq collects, uses, and protects your personal information when you engage with our business planning services.
At joravinteq, we understand that trust forms the foundation of successful business relationships. This privacy policy outlines our commitment to protecting your personal information while providing comprehensive business planning services to Australian businesses and entrepreneurs.
We've structured this policy to be clear and accessible, covering everything from data collection practices to your rights under Australian privacy laws. Our approach balances the need for relevant information to serve you effectively with robust protection of your privacy.
Information We Collect
We collect information that helps us understand your business needs and provide relevant planning guidance. The type of information varies depending on how you interact with our services.
Contact Information
Name, email address, phone number, business address, and preferred communication methods when you reach out for consultations or program information.
Business Details
Industry sector, business size, current challenges, planning objectives, and goals you share during our initial discussions.
Program Participation
Learning progress, session attendance, submitted assignments, and feedback provided during our business planning programs.
Website Analytics
Pages visited, time spent on content, device information, and general location data to improve our online resources and user experience.
We collect this information directly from you through forms, consultations, program participation, and automated technologies when you visit our website. We don't collect sensitive personal information unless it's directly relevant to your business planning needs and you've explicitly provided it.
How We Use Your Information
Your information helps us deliver personalized business planning support and continuously improve our services. Here's how we use the data we collect:
- Provide customized business planning guidance based on your industry and specific challenges
- Communicate about program schedules, resources, and relevant business insights
- Track your progress through learning programs and provide appropriate support
- Send educational content and business planning resources that match your interests
- Improve our programs based on participant feedback and success patterns
- Maintain records for program completion certificates and continuing education
- Respond to inquiries and provide customer support
- Comply with Australian business and tax reporting requirements where applicable
We don't use your information for automated decision-making that significantly affects you. All significant decisions about your program participation or business planning recommendations involve human review and consideration of your individual circumstances.
Information Sharing and Disclosure
We maintain strict controls over who has access to your personal information. We don't sell your data to third parties or use it for marketing purposes beyond our own services.
Limited sharing occurs only in these specific circumstances:
- With qualified business planning specialists who directly support your program participation
- To technology service providers who help maintain our platforms and communications (under strict confidentiality agreements)
- When required by Australian law, regulation, or valid legal process
- To protect the rights, property, or safety of joravinteq, our participants, or others
- With your explicit consent for specific purposes you've approved
Any service providers who handle your information are bound by contracts requiring them to protect your data and use it only for authorized purposes. We regularly review these relationships to ensure ongoing compliance with our privacy standards.
Your Privacy Rights
Under Australian privacy laws, you have significant control over your personal information. We've made it straightforward to exercise these rights.
Request a copy of the personal information we hold about you, including how we've used it and who we've shared it with.
Update or correct any inaccurate or incomplete personal information in our records at any time.
Request that we limit how we use your information while we address any concerns you may have.
Receive your information in a structured, commonly used format that you can transfer to another service provider.
Remove your consent for specific uses of your information, though this may affect our ability to provide certain services.
Contact us directly or file a complaint with the Office of the Australian Information Commissioner if you have privacy concerns.
Data Security and Protection
We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security approach includes both technical and organizational safeguards.
Technical protections include encrypted data transmission, secure server hosting with regular security updates, access controls that limit staff access to information needed for their roles, and regular backups stored in secure, geographically diverse locations.
Organizational measures encompass staff training on privacy requirements and data handling procedures, regular review of access permissions and data retention practices, incident response procedures for potential security breaches, and third-party security assessments of our key service providers.
While we maintain industry-standard security practices, no system is completely immune to security risks. We continuously monitor and update our security measures to address evolving threats and maintain the highest practical level of protection for your information.
Data Retention and Deletion
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, meet our legal obligations, and provide ongoing support for your business planning needs.
- Contact information: Retained while you're actively engaging with our services, plus two years for follow-up support
- Program participation records: Maintained for seven years to support continuing education requirements and program improvement
- Communication records: Kept for three years to ensure continuity of service and support
- Website analytics: Anonymized after 18 months, with aggregate data retained for service improvement
- Financial records: Retained according to Australian taxation and business record keeping requirements
When information reaches the end of its retention period, we securely delete or anonymize it. You can request earlier deletion of your information, though we may need to retain certain records to meet legal obligations or resolve disputes.
Australian Privacy Law Compliance
joravinteq operates under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles. We're committed to meeting our obligations under these laws and supporting your rights as an individual.
If you have concerns about how we handle your personal information, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or by calling 1300 363 992. We encourage you to contact us first so we can work together to resolve any issues.
Cookies and Website Technologies
Our website uses standard web technologies to improve your experience and help us understand how our content serves your business planning needs.
Essential cookies enable core website functionality like maintaining your session as you navigate between pages and remembering your communication preferences. Analytics cookies help us understand which content is most valuable to visitors and how we can improve our resources.
You can control cookie settings through your browser preferences. Disabling certain cookies may limit some website features, but won't prevent you from accessing our main content or contacting us for services.
Changes to This Privacy Policy
We review this privacy policy regularly to ensure it accurately reflects our practices and meets evolving legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.
Minor updates that don't materially affect how we collect or use your information will be posted with an updated "Last Modified" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have questions about any changes or need clarification about how updates might affect you, our privacy team is available to provide personalized explanations.
Privacy Questions and Contact Information
We believe transparency and open communication are essential for maintaining your trust. If you have questions about this privacy policy, want to exercise your privacy rights, or need clarification about our data practices, we're here to help.
Fadden ACT 2904
Australia
When contacting us about privacy matters, please include enough detail about your inquiry so we can provide the most helpful response. For data access or correction requests, we may need to verify your identity to protect your information.